Returns Policy


We thoroughly inspect and package all items prior to dispatch. Please notify us in writing by email as soon as possible (within 72 hours of receipt) if your goods are incorrect or damaged, providing details and photographs. If we are satisfied, upon consideration of these details, that the product has not been delivered as requested, we will arrange full or partial collection and replacement, as necessary. the items, minus shipping costs.

90 Day Money Back Guarantee


If you buy a DropTop™ and it doesn't improve your life, make your work easier, or you just don't like it, we'll take it back and give you a full refund. We're confident that our product is life-changing, and we want everyone to experience the benefits of having a dedicated workspace at home, that's why we are offering a 90-day, full money back guarantee*, including postage charges.

At Pith & Stem, we are committed to providing our customers with a premium experience. We want you to be completely satisfied with your purchase of the DropTop™, which is why we offer a 90-day money-back guarantee. Any optional technology installed by us within the DropTop™ is also covered by this guarantee.

To be eligible for a full refund, the entire configured desk must be returned in the original packaging or similar packaging that will ensure safe transportation. All parts must be free of scratches and damages on arrival to us. We will process your refund within 7-10 days, once we receive the product and confirm that it meets our return requirements. Please note we cannot accept returns of DropTop™ desks that have been customised.

T&Cs

• Any postage charges incurred will be refunded, including original postage paid, upon return of the DropTop™.

• Optional tech installed by us is covered by this 90-day money back guarantee. After 90 days, the manufacturer’s warranty is applicable.

• All features of the DropTop™ desk are covered within this guarantee.

• The full configured DropTop™ including all purchased tech, accessories, and artwork must be returned to be eligible for the full refund.

• Customised desks are not eligible for the 90-day money back guarantee. This includes desks which have had additional holes drilled or other customisations.

Manufacturers Guarantee

We offer a one-year Manufacturer’s Guarantee, applicable from the date of shipping. We want to ensure our valued customers have peace of mind on their purchase. We know the DropTop™ desk is built to last. Faults are extremely rare, but if you encounter any issues during this time, then please let us know and we will resolve them with you. This includes all parts of the DropTop™ desk, including our patented Extreme Hinges – which we are proud to offer a lifetime guarantee on. Should you encounter any issues outside of the one-year, please do email us and we will do our best to help resolve your issue still.

T&Cs

• This guarantee covers all parts of the DropTop™ desk but does not include optional added monitors or docks. The manufacturer guarantee that comes with your tech is separate to this guarantee.

• Sockets, power cables, wiring, artwork, and monitor mounts installed by us are covered by this one-year guarantee.

• The fittings and wall plate that arrive with your desk are covered by this one-year guarantee. Should you require an additional fixings pack for any reason please contact us.

• Our patented Extreme Hinges come with a lifetime guarantee. They will not break. If you encounter any issue regarding the hinges not working as they should please let us know. This guarantee does not cover aesthetic wear and tear, or noise.

• Customised desks are not eligible for our Manufacturers Guarantee. This includes desks which have had additional holes drilled or other customisations.

• Any faults arising from misuse of the DropTop™, accidental damage, or wear and tear, are not covered by this guarantee.

• Additional accessories or customisations that are not permanently attached to the DropTop™ are not covered by this warranty, but the desk is, assuming no damage has been made.

• Any postage charges incurred will be refunded for returned units, if there is an acceptable fault with your desk as per this guarantee.

• Please note on the rare occasion your DropTop™ colour has been discontinued we will do our best to match the colour of your DropTop™ if any replacement parts are required.
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