FAQ

DropTop

Classic Range

What is the material used for the DropTop Classic range
The DropTop Classic range is made from high-quality particleboard.
What type of screen mount is provided with the DropTop Classic?
The DropTop Classic range includes an extendable arm mount that offers tilt, swivel, and rotation functions.
Does the classic range come with artwork included?
Yes, you can choose from a variety of stock pictures or decide to print your own custom image.
Does a classic desk require assembly?
No, the classic range desks are delivered to you fully assembled.
Am I able to install my own monitor?
Yes, we offer a "No monitor" option, which allows you to install your own monitor.
Would the power cable be compatible with my country?
Yes, depending on the shipping destination, a power cable that matches your country will be included.

Light Range

Duo 24
Light

PDF Instructions

Duo 27
Light

PDF Instructions
What is the material used for the DropTop Light range
The DropTop Light range is made from high-quality particleboard.
Are monitor brackets included with my desk?
Your DropTop desk comes with either a Slim Monitor Mount or a Tilt Monitor Mount, depending on the configuration you have selected.
Is assembly required for a light desk?
Yes, the light range is delivered to you flat-packed and designed for home assembly.
Is the optional slim screen mount pre-installed?
No, it is not pre-installed, as the VESA fixing varies between different screen models.
Is it possible to order the DropTop Light without the stays?
The DropTop Light range is designed as a flat-pack range made for home assembly. It is a lighter and more economical design that allows for the installation of your own monitors. The stays provide added support for the top when it is open, so they are an integral part of the design and cannot be removed.
Is artwork included with the DropTop Light range?
No, artwork is not available as part of the DropTop Light range.

Display Dock

If you have purchased a DropTop Classic with a i-tec USB-C Dock you will need to download the relevant DisplayLink drivers for your laptop/MacBook to allow full use of the extended screen displays.

To download the driver, please click the link below and select the relevant driver for your operating system, and follow the installation instructions within the downloaded file.

DisplayLink Introduction

DisplayLink Video

DisplayLink Drivers

Drivers

FAQ

General

What is a wall-mounted desk?
A wall-mounted desk is a desk that is attached to the wall, rather than sitting on legs or a base. It can be a great space-saving option for small rooms or offices.
What is a DropTop?
A DropTop is a wall-mounted foldable desk. It is a great space-saving option for working from home, as it can be easily folded away when not in use
Do you have a showroom?
We don't have a showroom, but you can view and customize our DropTop desks on our online shop page
Do you offer a home installation service?
We do not provide home installation services at this time.
Can I get a custom DropTop?
Unfortunately, we are currently unable to accommodate custom designs due to ongoing projects. However, we encourage you to send in your custom request throught he our contact us form.
Can I get a minor modification made to the DropTop?
We may be able to accommodate modification requests depending on the nature of the request. Please submit your request through our contact us form, and we will review it.
Can I install the DropTop on plasterboard?
Yes, you can install the DropTop on plasterboard or drywall using GeeFix fixings that we provide with your order.
Can I install the DropTop on Brick / concrete wall?
Yes, you can install the DropTop on a brick or concrete wall using the fixings we provide with your order
Will my monitor fit in the DropTop desk?
Please ensure to check your monitor's height and width dimensions without its stand and compare them with the available monitor space in your chosen DropTop desk.

Shipping

Do you ship Internationally?
Yes, we ship worldwide via our logistics partner DHL. If your shipping destination does not appear on checkout, please enquire via our contact us form.
How long will it take to receive my DropTop?
The estimated lead time for our DropTop range is shown on the Shop page. Please note that delivery times may vary based on current demand and your location. You will be provided with tracking information once your order has shipped.
What logistics partner do you use for shipping?
We use DHL as our logistics partner for shipping.
How are shipping rates calculated?
Shipping rates are calculated based on your shipping address entered on the checkout page. The rates are determined by the weight and size of the package, as well as the destination.
What about VAT and taxes?
Orders placed for delivery within the UK will include VAT at 20%. Orders shipped outside of the UK will not include VAT, which will be automatically deducted at checkout after entering your international shipping address. However, these orders may be subject to local import VAT and customs fees in the destination country. Please check with your local customs office for more information.

GET IN TOUCH

If you have any questions that are not covered in our FAQ, please fill in the contact us form and we will get back to you as soon as possible.

    Copyright © 2023 Pith & Stem.
    lockuserarrow-up-circle linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram