Contact Us.
Pith & Stem Ltd
Unit 8 Rawmec Business Park
Plumpton Road
Hoddesdon
EN11 0EE
United Kingdom
info@pithandstem.com
Frequently Asked Questions
Please read our FAQ before sending us a message.
Will my item be exactly the same as on the website photos?
As all our furniture is handmade from recycled and repurposed materials, it is unlikely it will be exactly the same, especially the timber. If you would like a photo of the exact piece you are purchasing drop us a message and we will be happy to send you some.
How do I maintain the wood?
We use Osmo Polyx®-Oils and waxes to seal and protect the wood. You will be able to apply additional layers of oil without any preparation.
For small scratches: apply a small amount of oil onto the damaged area and rub with a scotch pad or cloth. Leave for a minute or so and wipe any excess off with a dry cloth. Done!
What payment methods are accepted in the Online Shop?
We accept Visa, Mastercard and American Express when ordering online or over the phone. We also accept Paypal (please see the Paypal website for more information).
How secure is shopping in the Online Shop, is my data protected?
All data is processed with the stricter confidentiality in accordance with our Privacy Policy and in full compliance with the UK and EU law.
What are the delivery charges for orders from the Online Shop?
It depends on the size of the furniture and where it will be delivered. The delivery charge will be calculated at the checkout.
What is your returns policy?
Please see our Returns page for full details.
Do you offer a guarantee?
We offer a lifetime guarantee for all of our standard furniture. The guarantee does not cover scratches, wear and tear to surface coatings or glass breakages of course. Please see our Lifetime Guarantee page for full details.
How long will delivery take?
An estimated delivery date will be displayed at the checkout. You will also be able to track your delivery.