Privacy policy

Last Updated: 05.05.26

Introduction

Welcome to Pith and Stem. We value your privacy as much as you do. This policy explains how Pith and Stem Ltd (the “Data Controller”) handles your personal info on this website in line with UK data protection laws (UK GDPR). 

Please read it carefully. By using our website or giving us your personal data, you agree to this policy.

Who we are

Pith and Stem Ltd
Unit 8, Rawmec Business Park,
Plumpton Road, Hoddesdon,
EN11 0EE, United Kingdom

Email: [email protected]

How we use your data

By law, we must have a “lawful basis” to handle your data. We use: 

• Contract: To get your orders to your door and provide your warranty. 

• Legitimate Interests: To keep our website secure and improve our products. 

• Consent: When you say “yes” to our marketing emails or non-essential cookies. 

• Legal Duty: For things like tax and keeping records for the government. 

What information we collect

We collect the basics to make things work: your name and contact info (address/email), payment information is processed securely by trusted third-party payment providers and is not stored directly on our systems, and technical info like your IP address and how you use our site. 

International data transfers

Some of our tools (like Google or Meta) are based outside the UK. We only send your data to them if they meet strict UK security standards or use approved UK International Data Transfer Agreements (IDTA) to keep your info safe. 

How long we keep your data

• Order Records: We keep these for 10 years. Why? Because our DropTop™ desks have long-term warranties, and we need to be able to help you if something happens years later. 

• Marketing Data: We keep this until you unsubscribe or if we haven’t heard from you in 2 years. 

Your rights

You are in control. You have the right to: 

• See what data we have about you. 

• Fix anything that is wrong. 

• Ask us to delete your data or stop using it. 

• Take your data to another service. 
• Complain to the ICO (the UK’s data watchdog) if you aren’t happy with us. 
• Withdraw consent at any time where we rely on your consent to process data.

Cookies & your choice

Cookies help our site run smoothly. We categorise them so you can choose what you allow:

• Essential: Needed for the site to work (like your shopping cart).
• Analytics: Help us see what’s popular on our site.
• Marketing: Used to show you relevant ads on other sites.

Note: We will not use Analytics or Marketing cookies unless you click “Accept” on our banner. You can also manage or disable cookies through your browser settings.