Returns Policy

We get it, you’re buying something you’ve never seen in person, often from across the world, and it’s not a cheap purchase. You want to be sure it’s not a flimsy, cheap-feeling, badly constructed gimmick. The internet is full of products that look good in pictures but disappoint in real life. We are not in that category.

Our DropTop desks are made by us, in the UK, in our fully owned manufacturing facility. We use premium and sustainable materials with state-of-the-art precision machinery and highly skilled carpenters. We truly believe in this product, and we want you to feel confident in your purchase. That’s why we confidently offer a 90-day money-back guarantee.

If your DropTop™ doesn’t make your work easier, improve your space, or just isn’t for you, we’ll take it back and refund you. No awkward questions asked.

We fully stand by our products, and we want to ensure you feel confident in your purchase.

The Only Terms

• The DropTop must be returned with all included accessories, free of damage, scratches, or dents caused by the customer. This excludes any damages clearly caused by the courier company.
• It must be returned in its original or similar packaging, suitable for international (if applicable) courier transportation.
• Orders with special customisations (custom size, extra holes drilled, etc.) aren’t eligible for return.

‘Fair Play’ Policy

We also need to be upfront; most people are amazing, but not everyone is. We’ve had to introduce a couple of fair conditions to protect ourselves from those very rare few who try to abuse our goodwill (people purposely trying to cause us financial damage, returning desks they’ve damaged, or dodging customs).

To keep this fair and avoid people treating the guarantee like a free rental period, we ask you to cover the return shipping cost.

If the product is returned to us because customs charges weren’t paid, we’ll deduct:

• The original shipping cost
• Any return shipping or customs fees we incur
• And possibly a restocking fee (if needed)

If you’re a decent person, genuinely interested in buying a DropTop, this policy is made for you, and we will do absolutely everything we can to ensure you’re left satisfied and happy, regardless of the situation. If you’re not, please keep scrolling. This isn’t the brand for you.

Inspection and Reporting

We kindly request that you open and inspect your DropTop™ immediately upon delivery. If you spot any transit-related damages, please notify us within 14 days and include as much photographic evidence as possible to help prove that the damages were caused in transit. After this 14-day window, we’ll still do our best to help, but it may not be possible to resolve issues with DHL.

How the Return Process Works

1. Email us within 90 days of delivery to initiate a return.
2. We’ll arrange courier pickup and guide you through safe return shipping.
3. Once your desk arrives back and passes inspection, we’ll process your refund within 5–10 working days.

Still unsure or have questions? We’re here to help. Contact us any time.