Frequently Asked Questions

POPULAR QUESTIONS

Frequently asked questions from support

Frequently asked questions on Pith and Stem design and remodeling services

shipping worldwide

We ship worldwide. If your shipping destination does not appear on checkout, please enquire via our contact us form.

VAT and Tax

Orders placed for delivery within the UK will include VAT AT 20%. International orders will be subject to local import duty.

Shipping rates

Shipping will be calculated based on your location at checkout by our logistics partner DHL/AnyVan.

General

Can the DropTop.™ be fitted to a plasterboard wall?
Yes, it can be fitted to a plasterboard wall. We supply GeeFix fixings that seem to be the best on the market.
Can I get a custom DropTop.™?
Currently we are unable to facilitate custom designs due to our current ongoing projects. Please do not let that stop you from sending in a custom request.
Does the DropTop.™ charge my laptop?
Charging is only available on the  DropTop.™ Duo and the DropTop.™ Pro L.
Do you have a showroom?
Currently we do not have a showroom.
Do you provide a home installation service?
Currently, we do not offer home installation.
Can I get a minor modification made to the DropTop.™?
Please send your customisation request via the contact us form. We will review your request to determine if it is possible.

Shipping

Do you ship Internationally?
Yes. If your shipping destination does not appear on checkout, please enquire via our contact us form.
What are the current lead times?
The lead time for our DropTop.™ range is 6-8 weeks, this is due to the high demand for our DropTop.™ desks. We will endeavour to get your Droptop to you as soon as possible.

Delivery times may vary due to demand.
Shipping Partners
Our Logistic partners are DHL and AnyVan.
Shipping rates
Shipping rates are calculated and shown based on your shipping address entered on the checkout page.
VAT and Tax
Orders placed for delivery within the UK will include VAT at 20%.

Orders placed for delivery outside of the UK will not be charged VAT and this will be deducted at checkout, orders will then be subject to your local import VAT.

DropTop.™ Light

What material the DropTop.™ Light range made from?
DropTop.™ is made from MFC, Melamine Faced Chipboard.
Does the optional slim screen mount come pre-installed?
No as the VESA fixing varies between the different screen models.
My DropTop.™ Light instructions?
In an effort to reduce paper waste our DropTop.™ Light instructions are provided online:

Please view the instructuions linked below:
DropTop Light PDF Assembly Guide.
Please make sure to refer to the PDF instructions when installing the wall plate at the correct height for your DropTop.™ Light.
DropTop Light Assembly Video
What type of monitor mount is offered with the DropTop.™ Light?
Slim Mount
- Depth 1.3cm
- VESA 75x75mm 100x100mm

Tilt Mount
 - Depth3.5cm
 - VESA 75x75mm 100x100mm 
Will my monitor fit?
Please make sure to check your monitor dimensions without its stand and compare it with the DropTop.™ Light dimensions.
Can I get the DropTop.™ Light without the stays?
The DropTop™ Light range is designed as our flat-pack range made for home assembly. A lighter more economic design allows for the installation of your monitor. The stays provide added support for the top when open.

DropTop.™ Classic

What material the DropTop.™ Classic range made from?
DropTop.™ is made from MFC, Melamine Faced Chipboard.
Is there storage space for my laptop?
Laptop storage is only available on the DropTop.™ Pro M and DropTop.™ Pro L.
What sizes are available?
The DropTop.™ Classic range comes in 3 sizes:

DropTop.™ Single
DropTop.™ Max
DropTop.™ Duo
What type of screen mount is offered with the DropTop.™ Classic?
Tilt Mount
- Depth3.5cm
- VESA 75x75mm 100x100mm
Is my laptop compatible with the dock options offered on the Duo Classic?
With the DropTop.™ Duo Classic we offer two dock options that provide charging.
Please follow the links provided to check if your laptop is compatible.

DropTop.™ Pro

What material the DropTop.™ Pro range made from?
DropTop.™ Pro range is made from Birch Ply Wood.
What type of screen mount is offered with the DropTop.™ Pro?
The DropTop.™ Pro M 
Tilt Mount
- Depth3.5cm
- VESA 75x75mm 100x100mm

The DropTop.™ Pro L
No monitor Option
Tilt Mount
- Depth3.5cm
- VESA 75x75mm 100x100mm

With Monitor Option
Extendable mounts with tilt and rotation.
Are there any other connectivity options?
Please send your customisation request via the contact us form and we can look into it to see if it is possible with our current designs.
What sizes are available?
The DropTop.™ Pro range comes in 2 sizes:

DropTop.™ Pro M
DropTop.™ Pro L
Is there storage space for my laptop?
Yes, Laptop storage is available on the  DropTop.™ Pro L and Pro M
Is my laptop compatible with the docks option on the Pro L?
With the DropTop.™ Pro L we offer two dock options that provide charging.
Please follow the links provided to check if your laptop is compatible.
My DropTop.™ Instructions?
In an effort to reduce paper waste our DropTop.™ Pro instructions are provided online:

Please view the instructions linked below:

GET IN TOUCH

If you have any questions that are not covered in our FAQ, please fill in the contact us form and we will get back to you as soon as possible.

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